Forgotten Luxury Terms Of Service
Shipping and Insurance
FREE DOMESTIC SHIPPING IN THE US!
Free ground shipping for every order in the US. Buyers pay for expedited shipping. Return shipping will be paid by the buyer.
** Free gift wrap on all jewelry purchases. **
Free - Standard ground shipping sent via United Parcel Service (UPS) or Federal Express (FedEx). An adult over the age of 21 must be present to sign for the package. Items valued at under $100 are shipped US Priority Mail (2-3 days) with signature required. Return shipping will be paid by the buyer.
We are now shipping to Australia, Canada and the United Kingdom. International buyers pay shipping via UPS ground service. Please see our sections on Guarantee & Returns and Lost Damaged or Modified Items for additional information.
Lost, Damaged or Modified Items
All packages are packed with great care and sent fully insured. In the rare instance that items are lost or damaged in transport please contact us immediately. If damaged, please keep all original packing materials. Modified items will not be accepted for return.
Items are sent insured for full value and in the case of damage a claim
must be made with the carrier.
If UPS or Federal Express was the method of delivery, Forgotten Luxury will contact the carrier to expedite the claim. If transported through the U.S. Postal Service, claims are processed through those offices. Forgotten Luxury will assist you in handling your claim and in obtaining reimbursement but is not liable for the claim as funds are sent directly to you from the US Postal Service.
Guarantee & Returns
Forgotten Luxury offers a complete money back - no risk guarantee.
If, for any reason, you are not completely satisfied with your purchase, we will refund the full purchase price. If you choose to return an item, please contact us within 3 days at firstname.lastname@example.org to notify us of the return. Buyer pays return shipping and insurance costs. Please insure the item for full value as we are not responsible for loss or damage to items being returned. Please see our standard return procedure below.
Standard Return Procedure
1. Notify us within three (3) days of receipt of the item of your intention to return the item. You may contact us by email.
2. Within two (2) days after notification please ship the returned item(s) to us in their original outer packaging.
3. Once we receive the item in its original condition, we will refund the purchase price the next day after receiving the item. The refund will be in the same form as the original payment. If paid via credit card, please allow time once the refund is processed to show on your statement, depending on your issuing bank.
We stand by every item as stated that we present for sale. However, if the piece is not to your complete satisfaction there is no negotiation for a partial refund.
Our Commitment and Expertise
All items in our collections are guaranteed as stated. We strive to have each client delighted with every purchase and do our utmost to achieve that end. Many naturally want assurance that an item is of the age and specifications that Forgotten Luxury states in the descriptions. This is where expertise and experience come into play.
Forgotten Luxury’s owners have more than thirty years in the antiques and design business. They have lectured and written extensively on the topics and have years of experience as educators in the field. They have spent years of study and research, attending and presenting seminars and lectures, networking with other experts, and of course buying and selling antique and vintage items to hone their expertise in the field. And, or course, buyers of Forgotten Luxury items have the option to return an item for a full refund within a limited time period if not fully satisfied.
Gemstone and Precious Metal Testing
We employ the latest methods to test gems, diamonds and metals to ensure we accurately disclose in our descriptions what we present in our collections. We work in conjunction with Graduate Gemologists from the GIA (Gemological Institute of America) to ensure that gemstones and precious metals are as stated.
Due to the nature of antique, estate and vintage jewelry, and unless otherwise noted, all diamond and gemstone weights, colors and clarity grades where stated in our descriptions, are determined in mounting and thus approximate. Actual weights, colors and clarity grades can vary if removed from their mountings. Please realize that grading is not an exact science; it is an opinion, no matter how experienced the grader. Every gemstone is different, and unique. Different graders, laboratories and appraisers also may vary in their determinations.
In addition, please note that colored stones, pearls and other gemstones may have been treated (which is today an industry standard) to enhance color, stability or clarity. However, enhancements are not always detectable.
We do our utmost to accurately date our jewelry although actual dating may vary. Styles lingered and persisted. Identifying and dating antique and period jewelry is done using a variety of techniques, testing and observation. These include metal smithing techniques, stones and stone settings, faceting styles and techniques, construction, wear, aesthetics, materials and more and placed within the context of jewelry history.
Important Note about Antiques and Vintage Items
By their very nature antiques, vintage and estate items are expected to exhibit some wear appropriate to age. This is desirable as part of the history and fact of age. Condition is noted in our detailed description and you are always welcome to contact us with questions or for further information.
Forgotten Luxury reserves the right to make changes to its policies at any time. Please review these policies on a regular basis.
This Web Site and all Content available on this Web Site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Forgotten Luxury LLC shall not be liable for any damages of any kind related to your use of this Web Site.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Forgotten Luxury LLC reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any action relating to the use of the Web Site, catalogs or any transaction with Forgotten Luxury LLC. must be brought in the state or federal courts located in the County of San Francisco, California.
Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive e-newsletters, or to participate in contests, sweepstakes and promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, e-mail address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. Additionally, we may need to contact you via phone, e-mail or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We use your contact information for internal purposes only, such as: confirming and tracking your order, subscription, or registration; analyzing preferences, trends, and statistics; informing you of our new products, services, and offers; and providing you with other information from and about Forgotten Luxury.
We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.
Copyright 2012 Forgotten Luxury LLC. All Rights Reserved.
All of the Content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Forgotten Luxury LLC. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Forgotten Luxury LLC. reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content.